How do I pay my account balance?
Occasionally you may have a balance owing with Mindspace, specifically if you paid a deposit for one of our group programs and have been approved. We require that payment for group programs be paid in full before the start of the first full class.
You have two options for how to settle your account. Firstly, you can call our office at 514-481-0317 and provide your name, the course, and credit card information so that we can process the payment.
Alternatively, you can process this payment yourself online by logging into your Mindspace account on the Mindbody platform. This platform is also useful for viewing your visit history, and managing contact information and billing details, including payment history.
To settle your account yourself, simply log into your account using this link to our Mindbody site, which you created when you signed up for the program.
If you signed up over the phone, or were previously a clinic client with Mindspace, you may need to set a password. If that’s the case, simply click ’Need password’ and enter your email address and you will be able to set one. (This also works if you simply forgot your password.)
From there, click on the ‘My Account Info’ tab, select ‘Account’ from the submenu and locate the course with an ‘Event Balance’ remaining. Click, ‘Make Payment’ and you’ll be asked to select the corresponding amount, and enter your billing information. The payment will then be automatically applied to your account, and you’ll be able to sign-in for the first class!
- Do you have a scholarship program?
What is your cancellation policy?
Mindspace’s cancellation policy is that all clinic appointments must be cancelled at least 24 hours in advance or the full fee will be charged. You can reschedule or cancel your appointment by communicating directly with your therapist or coach via email.
GROUP MINDFULNESS AND THERAPY PROGRAMS (MULTI-WEEK COURSES)
In order to register for the course and secure your spot, we require a 20% deposit. In the event that we deem that the course is not a good fit for you at this time, this fee will be refunded in full. Otherwise, fees for cancellation are as follows:
- Up to 5 days before the first full session (ie. after any orientation session, if applicable): Full refund minus a $40 administrative fee.
- Between 4 days before the first full session and before the fourth full session: A 50% refund.
- After the fourth session no refunds will be given.
- Exceptionally, Mindspace facilitators may require a participant to withdraw from the program if his or her participation is disruptive to the group. In that case, a full reimbursement will be given.
SINGLE SESSION WORKSHOPS AND DROP-IN CLASSES
For 90 minute workshops that require advance registration we require at least 48 hours notice to issue a full refund, in order to ensure we have sufficient time to fill up the spot. Cancellations with less than 48 hours notice up to the start of the class will incur a 25% administrative fee. No shows without advance notice will not be refunded.
For reserved drop-in mindfulness meditation classes, clients have the option of cancelling their booking up to 30 minutes before the start of the class, either via their Mindbody Online profile, or by calling or emailing, after which purchased classes will be deducted from the client’s account.
CONTINUING EDUCATION PROGRAMS
Continuing education programs are paid in full in advance. Cancellation fees are as follows:
- Up to 48 hours prior to the start of the program: Full refund minus a $40 administrative fee.
- No refunds will be given for cancellations with less than 48 hours notice.
Are the fees covered by Quebec health care?
No. We are not medical doctors, so we cannot bill RAMQ for our services. Some of our 8-week programs are co-facilitated by RAMQ-recognized physicians, however, in which case coverage may be possible. In those instances the program in question will clearly indicate this.
How many people are in your groups?
The groups range from 10 to 20 participants.
What happens if I have to miss a session?
Missing a session isn’t ideal, but is sometimes unavoidable. You have several options if you miss a session:
- You can explore the written or online material provided by the teacher(s) for that week.
- You can set up a brief phone call or pre-class meeting with your teacher to review the material you missed.
Do I have to speak during group discussions?
You are free to contribute as little or as much to the discussions as you like.
How are the sessions structured?
We usually spend 20-30 minutes debriefing on home meditation practice or other homework assigned the previous week. The next portion of the session is devoted to psychoeducation, discussion, and exercises related to the topic of the session. We usually close with a meditation.
Do I have to do anything between sessions?
We give homework at the end of most sessions. The homework usually consists of meditation and informal mindfulness practice, adding up to about 20 mins per day. The assignments are an essential component of the course. The more you put into the practice, the more likely you are to enjoy the benefits of mindfulness.
Do I need to know anything about mindfulness or meditation to take your courses?
No, Intro to Mindfulness, Individual Training and our MBSR program are ideal places to start, but all our programs are suitable for people with no experience in meditation or mindfulness. MBCT is designed specifically for individuals recovering from recurrent clinical anxiety or depression.