What is your cancellation policy?
Mindspace’s cancellation policy is that all clinic appointments must be cancelled at least 24 hours in advance or the full fee will be charged. You can reschedule or cancel your appointment by communicating directly with your therapist or coach via email.
GROUP MINDFULNESS AND THERAPY PROGRAMS (MULTI-WEEK COURSES)
In order to register for the course and secure your spot, we require a 20% deposit. In the event that we deem that the course is not a good fit for you at this time, this fee will be refunded in full. Otherwise, fees for cancellation are as follows:
- Up to 5 days before the first full session (ie. after any orientation session, if applicable): Full refund minus a $40 administrative fee.
- Between 4 days before the first full session and before the fourth full session: A 50% refund.
- After the fourth session no refunds will be given.
- Exceptionally, Mindspace facilitators may require a participant to withdraw from the program if his or her participation is disruptive to the group. In that case, a full reimbursement will be given.
SINGLE SESSION WORKSHOPS AND DROP-IN CLASSES
For 90 minute workshops that require advance registration we require at least 48 hours notice to issue a full refund, in order to ensure we have sufficient time to fill up the spot. Cancellations with less than 48 hours notice up to the start of the class will incur a 25% administrative fee. No shows without advance notice will not be refunded.
For reserved drop-in mindfulness meditation classes, clients have the option of cancelling their booking up to 30 minutes before the start of the class, either via their Mindbody Online profile, or by calling or emailing, after which purchased classes will be deducted from the client’s account.
CONTINUING EDUCATION PROGRAMS
Continuing education programs are paid in full in advance. Cancellation fees are as follows:
- Up to 48 hours prior to the start of the program: Full refund minus a $40 administrative fee.
- No refunds will be given for cancellations with less than 48 hours notice.
How is therapy at Mindspace different from therapy at other Montreal clinics?
First, Mindspace is the only clinic in Montreal whose therapists are trained in cognitive-behavioural therapy (CBT), but routinely integrate mindfulness into sessions to help focus therapy and to increase the effectiveness of CBT. Second, there are many kinds of psychotherapists in Montreal, but all Mindspace Clinic therapists have PhD-level training. The rigorous scientific and clinical training required for a doctorate degree guarantees that your MindSpace therapist is knowledgeable and competent, with a wide range of clinical experience.
How many sessions will I need before I see results?
The Mindspace approach to therapy is short-term and goal-directed. Our therapists aim for quick symptom reduction, and will teach you the skills you need to maintain long-term change. You can expect to see some changes within the first few weeks. Typical courses of CBT range from 6 to 12 weeks, depending on your objectives. Many clients schedule a few booster sessions in the months following the end of therapy.
What are your hours? Can I see you before or after work?
Mindspace therapists do their best to accommodate their clients’ schedules. Appointments are typically during regular business hours and in the early evening (after work or school).
What is the fee per session?
The standard fee per session is between $120 and $160. The fee to meet with the clinic director is higher, and our doctoral interns see clients for a reduced rate.
Are your services covered by my insurance?
The majority of Mindspace staff therapists are licensed by the Quebec Order of Psychologists (OPQ), and doctoral interns are supervised by a licensed OPQ psychologists. If your insurance covers psychotherapy sessions, you’ll be able to submit your receipts from your Mindspace therapist for reimbursement.